FAQs
Ever wondered how vending machines know what you want? These FAQs about vending machine technology, tips, and surprises reveal it all.
Products & Features
What types of goods do your vending machines support?
Our machines support a variety of goods, including beverages, snacks, fresh food, medicines, and customized goods. The specific configuration can be customized according to needs.
Does the vending machine support multiple payment methods?
Yes, our machines support cash, credit/debit cards, mobile payments (such as Alipay, WeChat, Google Pay, Apple Pay), and membership card systems.
Installation & Maintenance
How to install the vending machine after purchase?
We provide detailed vending machine installation instructions, and our after-sales service engineers will remotely help you solve your problems.
Does the vending machine require regular maintenance?
Yes. We recommend regular inspections of the machine’s cleanliness, hardware status, and inventory, and provide professional after-sales maintenance services.
Technical Support
What should I do if the machine fails?
Our after-sales team provides 24/7 technical support. You can contact us by phone, email, or online platform, and the technician will solve the problem as soon as possible.
Is remote monitoring function provided?
Yes, the machine is equipped with an intelligent management system that can monitor sales data, inventory, and equipment status in real time.
Operation & Management
How to manage the inventory of vending machines?
Our machines are equipped with an intelligent inventory management system, which allows you to check inventory at any time through the APP or management platform, and set low inventory reminders.
Do you provide advertising functions?
Yes, many models come with digital screens that can play video or picture ads and support remote updates.
Customization & Expansion
Can the appearance and functions of the vending machine be customized?
Of course, we provide a variety of customization services, including appearance design, functional module additions (such as heating, refrigeration, etc.), and software development.
Do your machines support environmentally friendly materials or sustainable technologies?
Yes, our machines use energy-saving technologies and support degradable packaging and environmentally friendly design options to reduce environmental impact.
